Airline Ground Handling Agent: Passenger Service

Piedmont Airlines, Inc.; Gainesville (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Agent for our Ground Handling Department. The role involves assisting passengers with boarding, guiding aircraft, and handling baggage in all weather. You must complete the training, lift up to 70 pounds, and work outside with a strong emphasis on safety and service.

We value reliable, energetic individuals who can communicate clearly, multitask under pressure, and provide exemplary customer care across shifts including weekends and holidays.

Qualifications

• Complete training course successfully.
• Able to lift up to 70 pounds.
• Strong communication and multitasking in a fast-paced environment.
• Excellent customer service orientation.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding system.
• Assist customers with special needs (wheelchairs, unaccompanied minors).
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service and meet objectives.

Skills

Communication

Multitasking

Teamwork

Customer service

Physical stamina

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Agent for our Ground Handling Department. The role involves assisting passengers with boarding, guiding aircraft, and handling baggage in all weather. You must complete the training, lift up to 70 pounds, and work outside with a strong emphasis on safety and service.

We value reliable, energetic individuals who can communicate clearly, multitask under pressure, and provide exemplary customer care across shifts including weekends and holidays.