Airport Ground Handling: Customer Service Agent

Piedmont Airlines, Inc.

Meadowbrook (NC)

On-site

USD 18,000 - 26,000

Full time

6 days ago

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Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Agent in the Ground Handling Department. The role involves assisting passengers with boarding and de-boarding, operating the Jetway, and guiding/parking aircraft. You will monitor passenger boarding and help customers with special needs, ensuring safety and efficiency in all weather conditions. Training is provided; a valid driver's license and background checks are required.

Qualifications

Successful completion of training course.
Ability to meet company goals and customer expectations in a high energy environment.
Effective communication skills.
Ability to organize, prioritize, and multitask.
Must be able to lift up to 70 pounds.
Work outside in varied weather conditions.

Responsibilities

Assist passengers in boarding and disembarking flights.
Monitor computerized passenger boarding.
Assist customers with special needs, including wheelchairs and unaccompanied minors.
Change flight itineraries and seat assignments as required.
Operate the Jetway.
Load and unload baggage and cargo.
Operate motorized service vehicles and equipment.
Guide and park aircraft.
Perform cabin maintenance tasks.