Aviation Ground Support & Passenger Services Agent

Piedmont Airlines; Gulfport (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental available

Family travel on the American Airlines

Job summary

Piedmont Airlines in Gulfport, MS is seeking a Customer Service Agent in our Ground Handling Department. The role includes assisting passengers, operating Jetway, and coordinating with teams to ensure on-time boarding and safe aircraft handling.

The position requires training completion, ability to lift up to 70 pounds, and outdoor work in all weather conditions. Starting wage is $15 per hour with a deadline for applications of September 9, 2026.

Qualifications

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Ability to organize, prioritize, and multitask
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs
• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Responsibilities

• Assist passengers in boarding and disembarking flights
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job description

Piedmont Airlines in Gulfport, MS is seeking a Customer Service Agent in our Ground Handling Department. The role includes assisting passengers, operating Jetway, and coordinating with teams to ensure on-time boarding and safe aircraft handling.

The position requires training completion, ability to lift up to 70 pounds, and outdoor work in all weather conditions. Starting wage is $15 per hour with a deadline for applications of September 9, 2026.