Aviation Ground Support Agent: Boarding & Aircraft Guidance

Piedmont Airlines, Inc.; Panama City (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Job summary

Piedmont Airlines, Inc. is seeking a reliable Customer Service Agent for our Ground Handling Department. You will assist passengers, operate the Jetway, and monitor boarding while ensuring safety and efficiency in all weather conditions.

This role requires physical ability to lift up to 70 pounds, training completion, and excellent teamwork. Weekend and night shifts are possible, with paid training and company benefits.

Qualifications

• Completion of training course or ability to complete Customer Service Agent training.
• Ability to meet company goals in a high energy environment.
• Excellent communication skills to assist customers and colleagues.
• Ability to organize, prioritize, and multitask in a dynamic airport setting.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding systems.
• Operate the Jetway and guide/park aircraft.
• Load and unload baggage and cargo; operate service vehicles.
• Provide excellent customer service and work as a team.

Skills

Customer service

Effective communication

Multitasking

Teamwork

Job description

Piedmont Airlines, Inc. is seeking a reliable Customer Service Agent for our Ground Handling Department. You will assist passengers, operate the Jetway, and monitor boarding while ensuring safety and efficiency in all weather conditions.

This role requires physical ability to lift up to 70 pounds, training completion, and excellent teamwork. Weekend and night shifts are possible, with paid training and company benefits.