Aviation Ground Services Agent – Boarding, Jetway & Ramp

All Aviation Jobs; Charleston (WV); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental available

Job summary

Piedmont Airlines in Charleston, WV seeks a Customer Service Agent in Ground Handling to assist passengers, load baggage, operate the Jetway, and guide aircraft in all weather conditions. You will complete the required training, lift up to 70 pounds, and work flexible shifts including weekends and holidays.

The role emphasizes teamwork, safety, and delivering reliable service to passengers and airline partners, with opportunities for growth.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Skills

Effective communication

Organization & multitasking

Training completion

Education

High school diploma or GED

Job description

Piedmont Airlines in Charleston, WV seeks a Customer Service Agent in Ground Handling to assist passengers, load baggage, operate the Jetway, and guide aircraft in all weather conditions. You will complete the required training, lift up to 70 pounds, and work flexible shifts including weekends and holidays.

The role emphasizes teamwork, safety, and delivering reliable service to passengers and airline partners, with opportunities for growth.