Aviation Customer Success & Projects Lead

Propel Aviation Sales & Services LLC; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Career Growth

Job summary

Propel Aviation Sales and Services is seeking a Customer Sales Representative/Project Manager to act as the primary liaison with customers during aircraft maintenance. You will prepare cost estimates, coordinate schedules, and ensure clear communication across teams.

The role requires strong organizational skills, attention to detail, and experience in purchasing and quoting within aviation. We offer a competitive salary and benefits in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Basic knowledge of aircraft components and systems.
• Excellent communication skills, both written and verbal, to liaise with aircraft owners/operators.
• Experience in purchasing and quoting, preferably in aviation.
• Ability to manage multiple projects simultaneously with exceptional follow-up.
• Capable of working effectively under pressure.

Responsibilities

• Serve as the primary contact for customers requiring aircraft maintenance services.
• Provide cost estimates for maintenance services and explain the cost breakdown.
• Coordinate with customers to schedule maintenance appointments.
• Respond promptly and professionally to inquiries via various channels.
• Liaise with maintenance technicians to ensure customer requirements are met.
• Address customer concerns and resolve issues promptly.
• Maintain accurate records of all customer communications.
• Identify opportunities to upsell additional services where appropriate.
• Seek feedback to identify areas for improvement and participate in training.
• Create and send invoices after maintenance services are rendered.

Skills

Customer communication

Project coordination

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

CRM software

Costing/quoting software

Job description

Propel Aviation Sales and Services is seeking a Customer Sales Representative/Project Manager to act as the primary liaison with customers during aircraft maintenance. You will prepare cost estimates, coordinate schedules, and ensure clear communication across teams.

The role requires strong organizational skills, attention to detail, and experience in purchasing and quoting within aviation. We offer a competitive salary and benefits in a collaborative environment.