Customer Service

Propel Aviation Sales & Services LLC; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Career Growth

Job summary

Propel Aviation Sales and Services is seeking a Customer Sales Representative/Project Manager to act as the primary liaison with customers during aircraft maintenance. You will prepare cost estimates, coordinate schedules, and ensure clear communication across teams.

The role requires strong organizational skills, attention to detail, and experience in purchasing and quoting within aviation. We offer a competitive salary and benefits in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Basic knowledge of aircraft components and systems.
• Excellent communication skills, both written and verbal, to liaise with aircraft owners/operators.
• Experience in purchasing and quoting, preferably in aviation.
• Ability to manage multiple projects simultaneously with exceptional follow-up.
• Capable of working effectively under pressure.

Responsibilities

• Serve as the primary contact for customers requiring aircraft maintenance services.
• Provide cost estimates for maintenance services and explain the cost breakdown.
• Coordinate with customers to schedule maintenance appointments.
• Respond promptly and professionally to inquiries via various channels.
• Liaise with maintenance technicians to ensure customer requirements are met.
• Address customer concerns and resolve issues promptly.
• Maintain accurate records of all customer communications.
• Identify opportunities to upsell additional services where appropriate.
• Seek feedback to identify areas for improvement and participate in training.
• Create and send invoices after maintenance services are rendered.

Skills

Customer communication

Project coordination

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

CRM software

Costing/quoting software

Job description

Job Title: Customer Sales Representative/Project Manager

Location: Miami, FL

Company Overview

Propel Aviation is a leading aviation services company dedicated to providing comprehensive solutions for aircraft owners, operators, and enthusiasts.

Job Description

As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal role in ensuring seamless communication with customers whose aircraft are undergoing service.

Your responsibilities will include but not limited to:

• Communicating with Customers: Serve as the primary contact for customers requiring aircraft maintenance services. Keep customers informed about maintenance status, including any delays or changes.
• Providing Cost Estimates: Researching parts as needed to complete repairs. Generate accurate cost estimates for maintenance services. Explain the cost breakdown and potential additional charges.
• Scheduling Maintenance: Coordinate with customers to schedule maintenance appointments, ensuring minimal disruption to operations. Provide clear instructions for drop-off, pick-up, and preparatory steps.
• Addressing Customer Inquiries: Respond promptly and professionally to inquiries via various channels. Provide comprehensive answers about procedures, timelines, and pricing.
• Coordinating with Maintenance Teams: Liaise with maintenance technicians to ensure customer requirements are met. Communicate customer instructions and facilitate collaboration.
• Resolving Issues: Act as a mediator in resolving customer concerns. Listen to feedback, address complaints promptly, and uphold service quality standards.
• Maintaining Records: Keep accurate records of all customer communications. Update customer profiles for efficient follow-up.
• Promoting Additional Services: Identify opportunities to upsell additional services based on customer needs. Provide information about service packages or upgrades.
• Continuous Improvement: Seek feedback from customers to identify areas for improvement. Participate in training programs to enhance knowledge and skills.
• Invoicing/Collections: After maintenance services are rendered, you'll be responsible for creating and sending invoices to clients.

Requirements/Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Basic knowledge of aircraft components and systems.
• Excellent communication skills, both written and verbal, to effectively liaise with aircraft owners/operators.
• Experience in purchasing and quoting, preferably in the aviation industry.
• Ability to manage multiple projects simultaneously with exceptional follow-up.
• Capable of working effectively under pressure.

Work Hours: 8:00 AM to 5:00 PM, Monday to Friday

Competitive salary commensurate with skills and experience.

Comprehensive benefits package, including health insurance and paid time off (sick time, personal time, vacation, and paid holidays).

Opportunities for career growth and advancement within the company.

A supportive work environment where your contributions are valued and recognized.

If you are passionate about aviation and possess the necessary skills and experience, we invite you to join our dynamic team at Propel Aviation.