Aviation Customer Support & Estimates Specialist

Vse Aviation Inc (us); Virginia (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Vse Aviation Inc (us) is seeking a Customer Service Representative to manage multiple customer accounts and deliver high-quality service in line with aviation industry data and manufacturer guidance. You will communicate with customers by phone or email, handle financial and technical information, and maintain detailed records and work orders.

The role emphasizes building trustful relationships, supporting other departments with timely information, and preparing estimates and reports as needed.

Qualifications

• HS/GED and 2 years of relevant/technical work experience.
• Excellent written and verbal communication.
• Proficient with MS Office and data entry.

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Excel

PowerPoint

Word

Job description

Vse Aviation Inc (us) is seeking a Customer Service Representative to manage multiple customer accounts and deliver high-quality service in line with aviation industry data and manufacturer guidance. You will communicate with customers by phone or email, handle financial and technical information, and maintain detailed records and work orders.

The role emphasizes building trustful relationships, supporting other departments with timely information, and preparing estimates and reports as needed.