Aviation Customer Service Manager

ADP, Inc.; Wichita (KS); On-site; USD 80,000 - 120,000; Full time

Job summary

ADP, Inc. in Wichita, KS seeks an Aviation Customer Service Manager to serve as the single point of contact for project communications and ensure customer satisfaction throughout the project lifecycle.

You will monitor projects, coordinate flight schedules, obtain customer approvals, manage records, and oversee invoicing and payments while upholding aviation safety standards.

Qualifications

• Bachelor's degree in Sales/Marketing or related field, or equivalent experience.
• Ten years of aircraft experience with emphasis on maintenance, sales, and systems.
• Excellent verbal and written communication skills.
• Ability to read/write and speak English; travel worldwide with a valid passport.
• Knowledge of FAA regulations and aviation processes.

Responsibilities

• Monitor all projects and provide status reports through proper channels.
• Establish single point of contact for the project and maintain customer satisfaction.
• Coordinate aircraft delivery and ensure aircraft is released with all records onboard.
• Present final invoice to customer and oversee payment.
• Perform customer follow-ups and administer customer surveys.

Skills

Customer service

Project coordination

Verbal communication

Written communication

Education

Bachelor's degree in Sales/Marketing or related field

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Aviation Customer Service Manager

Summary of Accountabilities:

This position is established as the Single Point of Contact for all project communications encompassing the entire work scope throughout the duration of the project while safeguarding customer satisfaction, expectations and maintaining company objectives ensuring overall project success.

Primary Duties and Responsibilities:

• Monitor all projects and provide status reports through the proper channels.
• Establish yourself as the single point of contact for the project
• Schedule and conduct a production meeting prior to aircraft input.
• Schedule and conduct customer debrief upon arrival.
• Obtain customer approvals for all requested services.
• Manage aircraft schedule to meet customer expectations and maintain company commitments.
• Continuously maintain positive customer relations prior to, during, and after projects are completed.
• Monitor project financials as outlined per customer terms and conditions.
• Continuously provide project updates to customers as requested.
• Continuously review discrepancies with customers and the team.
• Reviews preliminary invoice prior to presentation to customer.
• Test flight coordination as required.
• Inform upper management of potential problems that could affect customer satisfaction, project success, and quality of work or safety.
• Coordinate aircraft delivery and ensure aircraft is released and ready to depart with all records, loose equipment, and personal items onboard.
• Present final invoice to customer and ensure payment has been received.
• Assist with invoice disputes and warranty claims.
• Perform customer follow-ups and administer customer surveys.
• Must adhere to the current and future company policies, safety guidelines and aviation procedures, and work in a professional manner.

The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Education and Experience:

• A broad overall knowledge of business aircraft and systems is required.
• Current working knowledge of applicable FAA regulations to include familiarity with foreign certification requirements.
• Capable and motivated to work within the Yingling Aviation processes and monitor customers through this process in such a way as to minimize exceptions, maintain schedules and maximize profitability.
• Must have excellent verbal and written communication skills along with the capacity to facilitate communication between all departments, shifts and customers.
• Computer skills, including Email, Microsoft Word, and Excel, are required.
• Must be able to read/write and speak English.
• Must possess a valid passport and be able to travel worldwide upon request.
• Experience in aviation-related sales is preferred.
• Bachelor's degree in Sales/Marketing, related curriculum, or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Ten (10) years of aircraft experience with emphasis on aircraft maintenance, sales, system installation, interiors, avionics, and electrical systems.

• Full-time position with less than one third of time spent working near moving parts, in high precarious places, in conditions with fumes or airborne particles, or with toxic or caustic chemicals.
• Office environment with daily interaction with all levels of management, staff, and customers.

Compensation:

• Competitive salary commensurate with experience.
• Performance-based bonuses.

Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.