Enterprise Customer Success Manager - Fully Remote & Growth

Portside; Nashville (TN); Remote; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Health, dental, and vision insurance

Generous time off policy

Career development opportunities

Dynamic, fast-growing environment

Zusammenfassung

Portside, a cloud-based software provider for the global aviation industry, is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts.

You will guide customers through onboarding, ongoing success reviews, renewal, and expansion, collaborating with Sales, Product, and Marketing to deliver measurable value and executive-level relationships. The role emphasizes high-touch engagement across the enterprise book.

Qualifikationen

• 5+ years of SaaS experience in Customer Success or related enterprise role.
• Experience managing a defined, multi-phase engagement model across onboarding, adoption, renewal, and expansion at the enterprise level.
• Proven ability to build and maintain relationships with senior and C-suite stakeholders.
• Strong CRM, reporting, analytics proficiency and data-driven health scoring.
• Bachelor's degree or equivalent practical experience.

Aufgaben

• Own end-to-end journey for enterprise accounts across onboarding, cadence, training, renewal, and expansion.
• Lead external kickoff and guide customers through the onboarding motion.
• Build and maintain a custom success plan aligned to customer goals.
• Run bi-annual or quarterly reviews and monthly operational reviews with tailored cadence.
• Deliver annual training sessions to drive platform proficiency and engagement.

Kenntnisse

Enterprise SaaS

Executive stakeholder mgmt

Account management

Renewal & expansion

Ausbildung

Bachelor's degree

Tools

Salesforce

CRM tools

Jobbeschreibung

Portside, a cloud-based software provider for the global aviation industry, is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts.

You will guide customers through onboarding, ongoing success reviews, renewal, and expansion, collaborating with Sales, Product, and Marketing to deliver measurable value and executive-level relationships. The role emphasizes high-touch engagement across the enterprise book.