Customer Success Manager: Flight Tech Growth & ROI

Pilotbase; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-Term Disability

Life Insurance

401(k) plan

Equity Appreciation Plan

Flexible Time Off

7 company holidays + 2 floating

2 wellness days

Employee Assistance Program

Professional Development Stipend

Home Office Stipend

Job summary

Pilotbase, a leading flight training ecosystem enabler, seeks a Customer Success Manager to manage a portfolio of customer accounts and help them realize value from our solutions. You will collaborate with internal teams to ensure smooth delivery, advocate for customer needs, and drive expansion within current enterprises.

The role focuses on retention, advocacy, and growth across the customer lifecycle, with responsibilities including improving ROI, minimizing churn, and expanding product use.

Qualifications

• Bachelor's degree in business or related field.
• A zeal for building relationships and helping people.
• Solid organizational and planning skills.
• Good communication skills, both written and oral.
• Experience in customer success management.
• Experience with HubSpot, Pendo, PowerBI and Google Suite.

Responsibilities

• Manage a portfolio of customer accounts and deliver ROI.
• Review accounts for migration to annual contracts and reduce churn.
• Drive best-practice adoption of our software for customers.
• Collaborate with cross-functional teams to meet customer needs.
• Identify growth opportunities and expand product use within accounts.

Skills

Relationship building

Organizational skills

Communication skills

Customer success experience

Positive attitude

Education

Bachelor's Degree in business or related field

Tools

HubSpot

Pendo

PowerBI

Google Suite

Job description

Pilotbase, a leading flight training ecosystem enabler, seeks a Customer Success Manager to manage a portfolio of customer accounts and help them realize value from our solutions. You will collaborate with internal teams to ensure smooth delivery, advocate for customer needs, and drive expansion within current enterprises.

The role focuses on retention, advocacy, and growth across the customer lifecycle, with responsibilities including improving ROI, minimizing churn, and expanding product use.