Aviation Customer Service Team Lead - Flight Privileges

Unifi Aviation, LLC; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Exclusive discounts and wellness برامج

Job summary

Unifi is seeking a customer-service oriented leader to manage a team of agents handling arrivals, ticketing, check-in, and boarding for passengers. You will guide the guest experience, ensure safety, compliance, and provide support for passengers with special needs, while promoting a positive, efficient workflow at the airport.

Responsibilities include supervising agents, resolving inquiries, coordinating with security and customs, and ensuring smooth operations during peak times.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state regulations.
• One year of relevant work experience in the aviation or ground handling services industry is preferred.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in using a computerized system, including boarding and baggage services.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and delivery.
• Promote safety and adhere to Unifi policies and applicable laws; enforce Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill and capabilities.
• Complete work in a safe and secure manner following company safety and operational standards.

Education

High School diploma, GED or equivalent education

Must be at least 18 years of age

Job description

Unifi is seeking a customer-service oriented leader to manage a team of agents handling arrivals, ticketing, check-in, and boarding for passengers. You will guide the guest experience, ensure safety, compliance, and provide support for passengers with special needs, while promoting a positive, efficient workflow at the airport.

Responsibilities include supervising agents, resolving inquiries, coordinating with security and customs, and ensuring smooth operations during peak times.