Airport Customer Service & Operations Lead

Piedmont Airlines; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses based on policy

Paid training

Holiday pay

401(k) program

Vacation

Job summary

Piedmont Airlines in Phoenix, AZ seeks a Customer Service Supervisor to lead our customer service team and manage departmental operations. The role requires strong organization, the ability to multitask, and collaboration with management across shifts.

Compensation includes a starting hourly rate and opportunities for career growth within the airline network. The supervisor will coach staff, ensure on-time performance, and handle reports while maintaining high standards of safety and customer

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite.
• Knowledge of internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and develop the team.
• Manage the operational activities of the department.
• Ensure on-time performance and quality customer service.
• Prepare daily/weekly/monthly reports.
• Adjust operations to changing conditions and proactively solve problems.
• Provide support when employee absence affects the operation.

Skills

Organizational skills

Multitasking

Interpersonal skills

Conflict resolution

MS Office proficiency

Flexibility

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines in Phoenix, AZ seeks a Customer Service Supervisor to lead our customer service team and manage departmental operations. The role requires strong organization, the ability to multitask, and collaboration with management across shifts.

Compensation includes a starting hourly rate and opportunities for career growth within the airline network. The supervisor will coach staff, ensure on-time performance, and handle reports while maintaining high standards of safety and customer