Cross-Functional Customer Service Supervisor

Piedmont Airlines; San Luis Obispo (CA); Presencial; USD 28.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Resumo da vaga

Piedmont Airlines is seeking a Customer Service Supervisor-Cross Functional in San Luis Obispo, CA. The role leads the customer service team, ensures on-time performance, and aligns daily operations with policy benchmarks.

The ideal candidate has airline management experience, a bachelor’s degree in Aviation or related field, and strong organizational skills. The position requires a flexible schedule and may involve weekend or night shifts.

Qualificações

• Excellent organizational skills and ability to multi-task.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsabilidades

• Coach and develop team members.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Maximize station performance by adapting to operational changes and solving problems.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Drive motorized equipment and provide coverage when employee absence affects operations.
• Administrative duties including daily/weekly/monthly reports.

Conhecimentos

Excellent organizational skills

Multi-tasking

Work with all management levels

Conflict defusing

Microsoft Office Suite

Internal controls processes

Flexible schedule

Formação

Bachelor’s Degree in Aviation, Business, or related field

Ferramentas

QIK

Descrição da vaga

Piedmont Airlines is seeking a Customer Service Supervisor-Cross Functional in San Luis Obispo, CA. The role leads the customer service team, ensures on-time performance, and aligns daily operations with policy benchmarks.

The ideal candidate has airline management experience, a bachelor’s degree in Aviation or related field, and strong organizational skills. The position requires a flexible schedule and may involve weekend or night shifts.