Aviation Customer Service Specialist — 24/7 Shifts

inMy Jet; Cahokia (IL); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Matching 401(k)

Health savings account

Paid time off

Job summary

Jet Aviation Cahokia, IL is seeking a Customer Service Agent to be the friendly face passengers and crew rely on throughout their journey. You will deliver warm, professional service, handle inquiries and billing questions, and support crew with hotels and transportation.

The role requires 1–2 years in an FBO or customer service, a high school diploma, and strong English communication. Training and a dynamic 24/7 schedule are included.

Qualifications

• 1-2 years of experience in an FBO or customer service field.
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.

Responsibilities

• Deliver exceptional service to customers, addressing inquiries, requests, and complaints.
• Resolve inquiries and complaints efficiently, de-escalating tense situations.
• Provide information about Jet Aviation’s services and identify opportunities to enhance relationships.
• Assist crew with hotels, ground transportation, catering, and other vendor services.

Skills

Customer service

Communication

De-escalation

Multitasking

Team-oriented

Education

High School Diploma/GED

Job description

Jet Aviation Cahokia, IL is seeking a Customer Service Agent to be the friendly face passengers and crew rely on throughout their journey. You will deliver warm, professional service, handle inquiries and billing questions, and support crew with hotels and transportation.

The role requires 1–2 years in an FBO or customer service, a high school diploma, and strong English communication. Training and a dynamic 24/7 schedule are included.