Aviation Customer Service Agent — FBO & Crew Support

inMy Jet; Carolina (PR); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Jet Aviation in Carolina, PR, is seeking a Customer Service Agent to be the friendly face for passengers and crew throughout their journey at our FBO. You will handle service requests, questions, and feedback while delivering seamless, engaging, welcoming, and professional experiences.

The role requires a flexible, 2nd shift (3pm-12am) initially, with schedule changes possible. You will coordinate hotels, transportation, and vendor services while upholding safety and policy standards.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field.
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Must obtain an Airport ID Badge within 30 days of employment.
• Must have a valid drivers license.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries and service requests.
• Resolve customer inquiries and complaints efficiently and fairly, de-escalating tense situations.
• Assist crew with hotels, ground transportation, catering, and vendor services.
• Provide information about Jet Aviation’s services and identify opportunities to enhance relationships.
• Represent Jet Aviation professionally with industry groups and regulatory bodies.

Skills

Customer service

English proficiency

Multitasking

Team player

Flexibility

Calm under pressure

Airport ID badge

Driver's license

Education

High School Diploma/GED

Job description

Jet Aviation in Carolina, PR, is seeking a Customer Service Agent to be the friendly face for passengers and crew throughout their journey at our FBO. You will handle service requests, questions, and feedback while delivering seamless, engaging, welcoming, and professional experiences.

The role requires a flexible, 2nd shift (3pm-12am) initially, with schedule changes possible. You will coordinate hotels, transportation, and vendor services while upholding safety and policy standards.