Aviation FBO Customer Service Agent - 2nd Shift

Jet Aviation; Teterboro (NJ); On-site; USD 47,000 - 49,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Job summary

Jet Aviation in Teterboro, NJ is seeking a friendly Customer Service Agent to greet passengers and crew, handle service requests, and ensure a seamless experience from arrival to departure.

This role requires 1–2 years in an FBO or customer service setting, excellent English communication, and a team-oriented attitude. The initial shift is 2–10 pm, with training of 4–6 weeks and potential schedule changes.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation's services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Team orientation

Education

High School Diploma or GED

Job description

Jet Aviation in Teterboro, NJ is seeking a friendly Customer Service Agent to greet passengers and crew, handle service requests, and ensure a seamless experience from arrival to departure.

This role requires 1–2 years in an FBO or customer service setting, excellent English communication, and a team-oriented attitude. The initial shift is 2–10 pm, with training of 4–6 weeks and potential schedule changes.