Aviation Customer Care Specialist — Flexible Afternoon Shift

Jet Aviation; Teterboro (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits package

401(k) plan with company match

Tuition reimbursement

Paid time off

Job summary

Jet Aviation in Teterboro, NJ is seeking a Customer Service Agent for our FBO. You’ll be the friendly face passengers and crew rely on, handling service requests, questions, feedback, and ensuring seamless, engaging experiences from arrival to departure.

The role requires 1–2 years in an FBO or customer service, high school diploma, strong English, and the ability to stay calm under pressure. Training lasts several weeks, with the shift 2 pm–10 pm, Wednesday–Sunday; schedule changes may occur.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field (hospitality preferred).
• Proficient English language and communication skills.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

Communication

Adaptability

Education

High School Diploma/GED

Job description

Jet Aviation in Teterboro, NJ is seeking a Customer Service Agent for our FBO. You’ll be the friendly face passengers and crew rely on, handling service requests, questions, feedback, and ensuring seamless, engaging experiences from arrival to departure.

The role requires 1–2 years in an FBO or customer service, high school diploma, strong English, and the ability to stay calm under pressure. Training lasts several weeks, with the shift 2 pm–10 pm, Wednesday–Sunday; schedule changes may occur.