Customer Service Representative

AVFLIGHT CORPORATION; Monroe (LA); On-site; USD 18,000 - 23,000; Full time

Job summary

AVFLIGHT CORPORATION is hiring at Avflight Monroe for a full-time position in Monroe, LA. The role involves delivering excellent customer service to crew and passengers and coordinating services like fuel and ground transportation.

Requirements include a High School diploma or GED, being 18+, and ability to lift up to 20 lbs. Prior hospitality or aviation experience is a plus; expect a fast-paced environment with varied duties.

Qualifications

• High school diploma or GED required
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must lift 20lbs and carry up to 10lbs; frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Communication

Multitasking

Reliability

Education

High School/GED Equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: Avflight Monroe - Monroe, LA 71203

Position Type: Full Time

Education Level: High School/GED Equivalent

Salary Range: $15.00 - $15.00 Hourly

Job Shift: Any

Duties:

• Provide superior customer service to crew members and passengers


• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.


• Resolve customer requests, questions and complaints regarding Avflight’s services or products


• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets


• Perform other duties as assigned

Qualifications:

• High school diploma or GED


• Must be 18 years or older


• Hotel/hospitality/customer service experience a plus


• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products


• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching


• Must pass background check, pre-employment drug test and obtain security clearance


• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed


• Experience in aviation is a plus


• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations


• Must have the ability to multitask; excellent communication and organizational skills.


• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA