Part-Time Aviation Customer Support Specialist (Second Shift)

Avfuel Corp; City of Rochester (NY); On-site; USD 22,000 - 26,000; Part time

Job summary

Avflight Rochester is seeking a Customer Service Representative on a part-time basis for the second shift in Rochester, NY. You will be the first point of contact for customers arriving at our facility and will provide professional service and solutions to flight departments and high-profile clients.

The role requires a high school diploma or GED, the ability to operate a multi-line phone system, email, filing and basic Microsoft Office products, and a willingness to obtain security clearance.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Comfortable with multi-line phone system, email, filing, faxing and basic Microsoft products.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Multi-line phone system

Job description

Avflight Rochester is seeking a Customer Service Representative on a part-time basis for the second shift in Rochester, NY. You will be the first point of contact for customers arriving at our facility and will provide professional service and solutions to flight departments and high-profile clients.

The role requires a high school diploma or GED, the ability to operate a multi-line phone system, email, filing and basic Microsoft Office products, and a willingness to obtain security clearance.