Aviation Customer Experience Specialist

AVFLIGHT CORPORATION; Monroe (LA); On-site; USD 18,000 - 23,000; Full time

Job summary

AVFLIGHT CORPORATION is hiring at Avflight Monroe for a full-time position in Monroe, LA. The role involves delivering excellent customer service to crew and passengers and coordinating services like fuel and ground transportation.

Requirements include a High School diploma or GED, being 18+, and ability to lift up to 20 lbs. Prior hospitality or aviation experience is a plus; expect a fast-paced environment with varied duties.

Qualifications

• High school diploma or GED required
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must lift 20lbs and carry up to 10lbs; frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Communication

Multitasking

Reliability

Education

High School/GED Equivalent

Tools

Microsoft Office

Job description

AVFLIGHT CORPORATION is hiring at Avflight Monroe for a full-time position in Monroe, LA. The role involves delivering excellent customer service to crew and passengers and coordinating services like fuel and ground transportation.

Requirements include a High School diploma or GED, being 18+, and ability to lift up to 20 lbs. Prior hospitality or aviation experience is a plus; expect a fast-paced environment with varied duties.