Airline Customer Service Supervisor

Piedmont Airlines; Boise (ID); On-site; USD 57,308,000 - 64,802,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a motivated Customer Service Supervisor to oversee the department's operations. You will coach the team, ensure on-time performance, and maintain high standards of customer service for passengers and airline partners.

The role requires strong organizational skills, the ability to multitask, and cooperation with all management levels. Willingness to work diverse shifts and support a busy airport environment is essential.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work with all levels of management and support staff.
• Flexible schedule and willingness to work varied shifts.
• Experience with internal controls for accountable items.
• Proficient with Microsoft Office Suite.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the department in accordance with policies.
• Administrative duties including daily/weekly/monthly reports.
• Maximize station performance by adapting to operational changes and solving problems.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality service.
• Drive motorized equipment and provide coverage when needed.

Skills

Organizational skills

Multitask

Microsoft Office

Conflict resolution

Flexible schedule

Team management

Education

Bachelor's degree in Aviation/Business

Tools

QIK

Job description

Piedmont Airlines is seeking a motivated Customer Service Supervisor to oversee the department's operations. You will coach the team, ensure on-time performance, and maintain high standards of customer service for passengers and airline partners.

The role requires strong organizational skills, the ability to multitask, and cooperation with all management levels. Willingness to work diverse shifts and support a busy airport environment is essential.