Aviation Customer Service Lead - Ops & Growth

Piedmont Airlines, Inc.; California (MO); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Résumé du poste

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead the operations of the customer service team at the station.

The role focuses on coaching staff, maintaining service standards, and ensuring adherence to company policies and safety requirements. The ideal candidate will have strong organizational skills, the ability to multitask, and experience with airline operations and customer interactions.

Qualifications

• Excellent organizational skills and ability to multitask.
• Ability to work with all levels of management and support staff.
• Experience with internal controls processes for accountable items.
• Bachelor’s Degree in Aviation, Business, or related field.

Responsabilités

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and translate them into daily work.
• Manage the operational activities of the department per policies and procedures.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Drive motorized equipment at the airport.

Connaissances

Organizational skills

Multi-tasking

Conflict management

MS Office

Internal controls

Flexibility

Formation

Bachelor’s Degree in Aviation/Business

Outils

QIK

Description du poste

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead the operations of the customer service team at the station.

The role focuses on coaching staff, maintaining service standards, and ensuring adherence to company policies and safety requirements. The ideal candidate will have strong organizational skills, the ability to multitask, and experience with airline operations and customer interactions.