Aviation Customer Service Team Lead

Piedmont Airlines, Inc.; Phoenix (AZ); Vor Ort; USD 45.667.000 - 61.785.000; Vollzeit

Benefits dieser Stelle

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Zusammenfassung

Piedmont Airlines, Inc. in Phoenix, AZ seeks a Customer Service Supervisor to lead the department, oversee daily operations, and ensure top-tier service. You will coach staff, monitor performance, and drive on-time performance to support customers and partners.

This role requires strong organizational skills and multitasking ability, with collaboration across management. Reports to the General Manager and presents growth opportunities within the Piedmont network.

Qualifikationen

• Excellent organizational skills and ability to multitask.
• Able to work with all levels of management and support staff.
• Experience with internal controls processes for accountable items is a plus.
• Bachelor’s Degree in Aviation, Business, or related field.

Aufgaben

• Coach and develop the team to maintain service standards.
• Correct non-compliant behavior and apply disciplinary actions as required.
• Manage the department's operations per policies and procedures.
• Supervise personnel to ensure on-time performance and quality service.
• Operate motorized equipment as needed.
• Perform administrative duties including reports.

Kenntnisse

Organizational skills

Multitasking

Leadership / coaching

Conflict resolution

Microsoft Office Suite

Ausbildung

Bachelor’s Degree in Aviation, Business, or related field

Jobbeschreibung

Piedmont Airlines, Inc. in Phoenix, AZ seeks a Customer Service Supervisor to lead the department, oversee daily operations, and ensure top-tier service. You will coach staff, monitor performance, and drive on-time performance to support customers and partners.

This role requires strong organizational skills and multitasking ability, with collaboration across management. Reports to the General Manager and presents growth opportunities within the Piedmont network.