Aviation Ground Ops Leader – Customer Operations

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Paid Training

Holiday Pay

401(k)

Vacation

Employee Travel

Medical Insurance

Dental Insurance

Job summary

Piedmont Airlines, Inc. in Charlotte, NC, seeks a Senior Manager, Customer Operations for the Ground Handling Department. You will oversee operational activities, enforce safety standards, and ensure efficient crew and equipment utilization.

The role requires two years of airline management experience, strong leadership and budgeting skills, and the ability to coach a diverse team across duty managers, supervisors, and agents.

Qualifications

• 2 years of airline management experience required.
• Working knowledge of Airport Operations Area (AOA) environments.
• Proven leadership ability and manpower/equipment preplanning.

Responsibilities

• Prepare reports for department leadership.
• Coordinate activities to ensure efficiency and economy.
• Hire, coach, and develop the team.

Skills

Team Leadership

Budget Management

Cost Analysis

Communication

Conflict Management

Education

College degree

Tools

Microsoft Office

Job description

Piedmont Airlines, Inc. in Charlotte, NC, seeks a Senior Manager, Customer Operations for the Ground Handling Department. You will oversee operational activities, enforce safety standards, and ensure efficient crew and equipment utilization.

The role requires two years of airline management experience, strong leadership and budgeting skills, and the ability to coach a diverse team across duty managers, supervisors, and agents.