Aviation Customer Service Duty Manager

Trego Dugan Aviation Of Grand Island Inc; Fort Lauderdale (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc. is seeking a Customer Service Duty Manager for the Fort Lauderdale (FLL) location. This full-time role oversees the Customer Service department, supervises staff, and ensures customer satisfaction while maintaining security and compliance with TSA regulations.

The position requires 2–5 years of management experience, strong communication skills, and the ability to handle shift work including evenings and weekends. Compensation listed at $65,000 per year.

Qualifications

• Two to five years previous management/supervisory experience in field service duties.
• Excellent interpersonal, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Responsibilities

• Plans, organizes, directs, and participates in Ramp/Ground and/or Customer Service operations for contracted flights and charter aircraft.
• Directs and trains Ground Operations and Customer Service Agents; maintains training records.
• Coordinates Customer Service activities with TSA, air carrier personnel and station managers.
• Maintains emergency checklists and submits verbal and written reports.

Skills

Reading & interpretation

Report writing

Presentation skills

Team leadership

Shift management

Discipline & corrective action

Customer service orientation

Physical ability (70 lbs)

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Trego Dugan Aviation Of Grand Island Inc. is seeking a Customer Service Duty Manager for the Fort Lauderdale (FLL) location. This full-time role oversees the Customer Service department, supervises staff, and ensures customer satisfaction while maintaining security and compliance with TSA regulations.

The position requires 2–5 years of management experience, strong communication skills, and the ability to handle shift work including evenings and weekends. Compensation listed at $65,000 per year.