Airline Passenger Experience Ambassador

Trego-Dugan Aviation Inc; Fort Lauderdale (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Trego-Dugan Aviation Inc in Fort Lauderdale is seeking a Passenger Service Agent to be the face of our operation, delivering outstanding customer service to passengers using commercial and charter services, handling ticketing, boarding, and special assistance.

You will support aircraft turnaround, provide accurate schedule information, assist customers with disabilities, and enforce FAA and airport regulations while ensuring safety and security at all times.

Qualifications

• Must be able to read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to fulfill the requirements to obtain a SIDA (Secure Identification Display Area) badge and pass a fingerprint-based security screening as required by the airline and airport authority.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those who require support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by management.

Skills

English proficiency

Work under pressure

Shift flexibility

Professional appearance

US work authorization

SIDA fingerprint

Job description

Trego-Dugan Aviation Inc in Fort Lauderdale is seeking a Passenger Service Agent to be the face of our operation, delivering outstanding customer service to passengers using commercial and charter services, handling ticketing, boarding, and special assistance.

You will support aircraft turnaround, provide accurate schedule information, assist customers with disabilities, and enforce FAA and airport regulations while ensuring safety and security at all times.