Department Manager, Customer Operations

Piedmont Airlines; Phoenix, Northern (AZ, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Department Manager, Customer Operations in our Ground Handling Department at Phoenix, AZ. You will lead daily operations, coach staff, and ensure safety and policy adherence to deliver exceptional service in a fast-paced environment.

The ideal candidate has at least two years of airline management experience, strong leadership and budget management skills, and familiarity with AOA operations.

Qualifications

• Two years of airline management experience.
• Proven track record as a team leader with manpower preplanning.
• Experience managing budgets, facilities, and equipment.
• Strong communication and conflict-resolution skills.

Responsibilities

• Oversee daily department operations per policies.
• Coach and develop staff including shift managers and supervisors.
• Prepare regular reports and monitor KPIs.
• Manage budgets and equipment usage.

Skills

Airline management

Leadership

Budget management

Staff coordination

Communication skills

Microsoft Office

Conflict resolution

Operations coordination

Policy adherence

Education

Four-year business-related degree

Tools

QIK

Sabre

Microsoft Office Suite

Job description

## Department Manager, Customer OperationsApply: Phoenix, AZ: Full time: Posted Today: End Date: October 7, 2026 (13 days left to apply): R1014269*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Department Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where focus is on safe equipment handling and staffing. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Director, Customer Service. **Essential Duties:*** Keep company goals and customer expectations in mind when overseeing daily operations* Coach and provide career development to the staff* Correct non-compliant behavior and impose disciplinary action as required* Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines* Manage the operational activities of the department in accordance with established policies and procedures* Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents* Administrative duties include daily/weekly/monthly reports**Job Qualifications and Competencies:*** Two (2) years of airline management experience and working knowledge of AOA environment* Proven success as a Team Leader with ability to preplan manpower and equipment* Proven ability to manage budgets, facilities, and equipment* Ability to work independently, set and meet own deadlines* Ability to work well with all levels of management and support staff* Excellent verbal and written communication skills* Ability to defuse conflicts among team members* Familiarity with Microsoft Office Suite* Prior experience with internal controls processes for accountable items* Flexible schedule**Preferred Qualifications:*** Four-year business-related degree from an accredited college, or three years managerial experience in hub operations, or two years of station management experience* Previous management experience in a hub environment* Experience with airport winter operations and de-icing guidelines* Extensive knowledge of QIK, Sabre**Work Environment:*** Standard office environment, use of telephones, computers, and other office equipment* Airport ramp environment, subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, holidays and/or irregular shifts**Physical Requirements:*** Occasional lifting up to 25 pounds* Assist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.*Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.*Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.**Starting Rate:**$71,000.00/Annual Salary