Airline Customer Care Operations Manager

Piedmont Airlines; Washington, Northern (District of Columbia, KY); Hybrid; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Senior Department Manager, Customer Care in Washington, DC. You will oversee the Ground Handling Department’s operations, coach staff, and ensure alignment with company policies. Strong leadership and budget management are essential for success.

Two years of airline management experience and familiarity with AOA environments are required. Proficiency with QIK/Sabre and MS Office is a plus.

Qualifications

• Two years of airline management experience and working knowledge of AOA environment.
• Experience with QIK and Sabre systems.
• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Proven ability to manage budgets, facilities, and equipment.
• Strong verbal and written communication skills; ability to work with all levels of staff.

Responsibilities

• Oversee daily operations of the Customer Care department in accordance with policies.
• Coach and develop staff; manage performance and discipline as required.
• Coordinate manpower and equipment; manage budgets and facilities.
• Prepare regular reports and ensure accurate records.

Skills

Airline management

Team leadership

Budget management

Conflict resolution

Communication skills

MS Office

QIK/Sabre

Education

Four-year business-related degree

Tools

QIK

Sabre

Microsoft Office

Job description

Piedmont Airlines is seeking a Senior Department Manager, Customer Care in Washington, DC. You will oversee the Ground Handling Department’s operations, coach staff, and ensure alignment with company policies. Strong leadership and budget management are essential for success.

Two years of airline management experience and familiarity with AOA environments are required. Proficiency with QIK/Sabre and MS Office is a plus.