Aviation Customer Experience Specialist (Evenings/Weekends)

MODERN AVIATION INC; Des Moines (IA); On-site; USD 23,000 - 25,000; Part time

Job summary

MODERN AVIATION INC in Des Moines, IA is seeking a Part-Time Customer Service Representative to deliver excellent service to private and corporate aviation customers. You will be the first point of contact for passengers and flight crews, handle service requests, and ensure a positive, seamless experience in a fast-paced FBO.

Evening and weekend shifts required; responsibilities include coordinating hotel, catering, ground transportation, flight coordination, invoicing, and maintaining strong

Qualifications

• Must be 18 years of age or older.
• HS diploma or equivalent required.
• Ability to work evening and weekend shifts.
• Strong verbal and written communication skills.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Answer customer questions, resolve concerns, and provide service recovery as needed.
• Input trip details into scheduling software and update customer information as required.
• Track flights using online databases to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Organizational skills

Decision making

Negotiation

Sales skills

Education

HS diploma or equivalent

Tools

Scheduling software

Job description

MODERN AVIATION INC in Des Moines, IA is seeking a Part-Time Customer Service Representative to deliver excellent service to private and corporate aviation customers. You will be the first point of contact for passengers and flight crews, handle service requests, and ensure a positive, seamless experience in a fast-paced FBO.

Evening and weekend shifts required; responsibilities include coordinating hotel, catering, ground transportation, flight coordination, invoicing, and maintaining strong