Luxury Airside Guest Experience Specialist

Signature Aviation; Des Moines (IA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Training program

Tuition reimbursement

EAP & Perks

Job summary

Signature Aviation is seeking an Airside Experience Specialist at our Des Moines location. You will blend hospitality with hands-on operational support, ensuring guests, crew, and aircraft receive a seamless, welcoming experience from wheels down to wheels up.

Role requires schedule flexibility, including nights, weekends and holidays, and comfort working outdoors around active aircraft in varying weather. You will contribute to a luxury, service-first environment with safety and teamwork at the

Qualifications

• Hospitality-focused service and guest-relations aptitude.
• English reading and writing proficiency for safety and operations.
• Basic math and measurement accuracy for service tasks.
• Ability to operate ground support equipment safely and efficiently.
• Good judgment to follow directions and report unsafe conditions.
• Willingness to work nights, weekends, and holidays in outdoor environments.

Responsibilities

• Perform airside operations safely and communicate effectively to complete tasks.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs (fueling, de-icing, lavatories, power, water, parking, towing).
• Prepare for arriving/departing aircraft and identify open tasks; raise safety concerns as needed.
• Operate ground service equipment such as fuel and de-icing trucks, GPU, tugs, stair trucks.
• Load/unload luggage and cargo as required, assisting guests and crew.
• Provide professional, friendly guest service to ensure memorable experiences.

Skills

Hospitality skills

Language skills

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist at our Des Moines location. You will blend hospitality with hands-on operational support, ensuring guests, crew, and aircraft receive a seamless, welcoming experience from wheels down to wheels up.

Role requires schedule flexibility, including nights, weekends and holidays, and comfort working outdoors around active aircraft in varying weather. You will contribute to a luxury, service-first environment with safety and teamwork at the