Evening & Weekend Customer Service Agent: Private Aviation

Modern Aviation; Des Moines (IA); On-site; USD 23,000 - 25,000; Part time

Job summary

Modern Aviation in Des Moines, IA, is hiring a part-time Customer Service Representative (CSR). You will serve as the first contact for customers and flight crews, delivering proactive, personalized service and coordinating hotel, catering, ground transport, and aircraft services.

The role requires evening/weekend availability and strong communication skills. You will input trip details, track flights, process invoices, and maintain relationships with local service providers.

Qualifications

• Must have strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office products.
• Strong multitasking, organizational, and decision making skills.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Greet passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Input trip details into scheduling software and track flights for timely service delivery.
• Process customer invoices accurately and promptly.

Skills

Verbal and written communication

Multitasking

Organizational skills

Decision making

Education

HS diploma or equivalent

Tools

Microsoft Office

Job description

Modern Aviation in Des Moines, IA, is hiring a part-time Customer Service Representative (CSR). You will serve as the first contact for customers and flight crews, delivering proactive, personalized service and coordinating hotel, catering, ground transport, and aircraft services.

The role requires evening/weekend availability and strong communication skills. You will input trip details, track flights, process invoices, and maintain relationships with local service providers.