Representative, Customer Service (DSM PT)

MODERN AVIATION INC; Des Moines (IA); On-site; USD 23,000 - 25,000; Part time

Job summary

MODERN AVIATION INC in Des Moines, IA is seeking a Part-Time Customer Service Representative to deliver excellent service to private and corporate aviation customers. You will be the first point of contact for passengers and flight crews, handle service requests, and ensure a positive, seamless experience in a fast-paced FBO.

Evening and weekend shifts required; responsibilities include coordinating hotel, catering, ground transportation, flight coordination, invoicing, and maintaining strong

Qualifications

• Must be 18 years of age or older.
• HS diploma or equivalent required.
• Ability to work evening and weekend shifts.
• Strong verbal and written communication skills.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Answer customer questions, resolve concerns, and provide service recovery as needed.
• Input trip details into scheduling software and update customer information as required.
• Track flights using online databases to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Organizational skills

Decision making

Negotiation

Sales skills

Education

HS diploma or equivalent

Tools

Scheduling software

Job description

Job Details: Job Location: Des Moines, IA 50321, Position Type: Part Time, Salary Range: $17.00 - $18.00 Hourly, The part time Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast paced or high pressure situations.

*Work schedule: This role is scheduled exclusively for evening and weekend shifts.

Customer Service Operations & Service Delivery

• Deliver proactive, personalized service to private and corporate aviation clientele
• Meet, greet, and assist passengers and flight crews with professionalism and care
• Arrange services including hotel accommodations, catering, and ground transportation
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests
• Educate customers on available services, promotions, and programs
• Answer customer questions, resolve concerns, and provide service recovery as needed

Flight Coordination & Administrative Support

• Input trip details into scheduling software and update customer information as required
• Track flights using online databases to ensure timely service delivery
• Process customer invoices accurately and promptly
• Verify and coordinate service orders to support on time departures
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants

Communication & Teamwork

• Communicate effectively via air to ground and ground to ground radio, phone, and email
• Use sound judgment to make timely decisions consistent with company policies and procedures
• Coordinate closely with Line Service, Operations, and leadership teams
• Maintain positive, collaborative working relationships with teammates
• Perform additional duties as assigned to support operational needs

Customer Experience & Facility Support

• Maintain lobby appearance, ensuring a clean, welcoming environment
• Keep snacks, beverages, and customer amenities stocked and presentable
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Qualifications

• Must be at least 18 years of age
• Valid driver's license
• Ability to work evening and weekend shifts
• Strong verbal and written communication skills
• Intermediate proficiency with Microsoft Office products
• Strong multitasking, organizational, and decision making skillsNegotiation and sales skills
• Previous customer service experience preferred
• Basic knowledge of aircraft types and aircraft servicing practices preferred
• HS diploma or equivalent

Working conditions and physical demands for this role

This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions. Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050

Modern Aviation’s Pay Range

$17.00 - $18.00/hr. *Seasonal, variable, and part-time positions are not eligible to receive health benefits.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [e-mail].