Aviation Customer Service Specialist, 2nd Shift

MODERN AVIATION CLT LLC; Charlotte (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

MODERN AVIATION CLT LLC is seeking a Customer Service Representative (CSR) to deliver exceptional, personalized support to private and corporate aviation clients. You will serve as the first contact for customers and flight crews, coordinate services, and ensure a seamless experience within the FBO.

The role requires strong communication, multitasking, and problem-solving skills, with availability including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; postsecondary training a plus.
• Strong verbal and written communication skills for diverse customers.
• Experience in customer service and sales, with a professional demeanor.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clients.
• Assist passengers and flight crews; arrange hotels, catering, and ground transportation.
• Coordinate aircraft services (fuel, hangar, other requests) and track trips.
• Input trip details, update scheduling data, and process invoices accurately.
• Maintain relationships with hotels, rental car agencies, and vendors.

Skills

Customer service

Communication

Sales skills

Multitasking

Attention to detail

Education

HS diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

MODERN AVIATION CLT LLC is seeking a Customer Service Representative (CSR) to deliver exceptional, personalized support to private and corporate aviation clients. You will serve as the first contact for customers and flight crews, coordinate services, and ensure a seamless experience within the FBO.

The role requires strong communication, multitasking, and problem-solving skills, with availability including evenings, weekends, and holidays.