Aviation Customer Experience Specialist

Modern Aviation; New York (NY); On-site; USD 29,000 - 37,000; Full time

Job summary

Modern Aviation in Flushing, NY is seeking a Customer Service Representative (CSR) for a full-time role at LaGuardia (LGA). The CSR handles first-contact customer support for private and corporate flights, coordinates hotel, catering, ground transport, fuel, and hangar services, and assists with billing and scheduling to ensure smooth operations.

The position requires excellent verbal and written communication, multitasking, and proficient use of Microsoft Office.

Qualifications

• Requires HS diploma or equivalent.
• Must be 18+ years old and able to work varied shifts including weekends and holidays.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clients.
• Coordinate services such as hotels, catering, ground transportation, fuel, and hangar needs.
• Process invoices and update scheduling information to ensure timely departures.
• Maintain relationships with local providers and communicate with teams via phone, radio, and email.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Sales/upsell instincts

Education

High School Diploma or equivalent

Tools

Scheduling software

CRM/booking systems

Job description

Modern Aviation in Flushing, NY is seeking a Customer Service Representative (CSR) for a full-time role at LaGuardia (LGA). The CSR handles first-contact customer support for private and corporate flights, coordinates hotel, catering, ground transport, fuel, and hangar services, and assists with billing and scheduling to ensure smooth operations.

The position requires excellent verbal and written communication, multitasking, and proficient use of Microsoft Office.