Aviation Guest Experience Specialist (CSR)

inMy Jet; Santa Ana (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

ACI Jet in Santa Ana, CA seeks a Hospitality & Experience (CSR) to deliver exceptional client services for FBO clients. The role involves coordinating rentals, hotel bookings, fueling, hangar space, and other services while maintaining accurate client records.

You will handle inquiries via phone, text, email, and in person, ensuring timely responses. Strong communication, multitasking, and attention to detail are essential in a high‑pressure aviation environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask in a high‑stress, fast‑paced environment.
• Strong attention to detail and organizational skills.
• Team player committed to customer service excellence.

Responsibilities

• Coordinate services for ACI Jet clients (rental cars, hotel reservations, fuel purchases, hangar space).
• Respond to calls, texts, emails, and in-person requests in a timely, professional manner.
• Maintain client information in reservation platforms and CRM systems.
• Ensure facilities and client areas are clean and stocked; liaise with AGS and Facilities teams.
• Support dispatching services via radio and coordinate with internal teams to meet client needs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

G Suite

MS Office

Avfuel HUB

FlightBridge

Job description

ACI Jet in Santa Ana, CA seeks a Hospitality & Experience (CSR) to deliver exceptional client services for FBO clients. The role involves coordinating rentals, hotel bookings, fueling, hangar space, and other services while maintaining accurate client records.

You will handle inquiries via phone, text, email, and in person, ensuring timely responses. Strong communication, multitasking, and attention to detail are essential in a high‑pressure aviation environment.