Aviation Customer Concierge

Million Air; Bozeman (MT); On-site; USD 74,390,000 - 90,922,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Paid time off

Job summary

Million Air in Bozeman, MT is seeking a Customer Service Representative to greet pilots and passengers and provide concierge services, ensuring an extraordinary stay.

You will invoice for services, record preferences in our internal system, and collaborate with ground staff to ensure all services are delivered and billed accurately. The role requires strong computer skills, a professional demeanor, and availability for evenings and weekends.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.
• Zero tolerance drug-free employer with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoice for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Flexible schedule

Education

High School Diploma or equivalent

Tools

Microsoft Office

Point of Sale (POS) systems

Job description

Million Air in Bozeman, MT is seeking a Customer Service Representative to greet pilots and passengers and provide concierge services, ensuring an extraordinary stay.

You will invoice for services, record preferences in our internal system, and collaborate with ground staff to ensure all services are delivered and billed accurately. The role requires strong computer skills, a professional demeanor, and availability for evenings and weekends.