Concierge Customer Service Agent for Pilots and Guests

Freeman Holdings Group; Medford (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

PTO

Medical/Dental/Vision

Job summary

Million Air in Medford, OR seeks a friendly Customer Service Representative to greet customers, assist pilots and customers, and process invoices and reservations. You will record customer preferences in the CSI system and coordinate with the line service team to meet service expectations, while maintaining a welcoming front desk and hospitality area.

This entry-level role requires 18+, a high school diploma, and reliability for evenings, weekends and holidays; background checks and a clean

Qualifications

• Customer service experience in service industry or similar setting.
• Must be 18 or older with High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Skills

Customer service

Communication

Multitasking

Bilingual

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air in Medford, OR seeks a friendly Customer Service Representative to greet customers, assist pilots and customers, and process invoices and reservations. You will record customer preferences in the CSI system and coordinate with the line service team to meet service expectations, while maintaining a welcoming front desk and hospitality area.

This entry-level role requires 18+, a high school diploma, and reliability for evenings, weekends and holidays; background checks and a clean