Customer Service Representative

Million Air; Marathon (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sick pay

Vacation pay

Personal time pay

Job summary

Million Air in Marathon, FL is hiring a Customer Service Representative to deliver elite service to crew and passengers, including a warm welcome and concierge support. The role collaborates with ground staff to finalize services and invoices, while maintaining a premier guest experience.

This non-exempt position involves evenings and weekends, with a comprehensive benefits package including medical, dental, vision, and paid time off.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.
• Ability to pass a background check.
• Zero tolerance drug-free employer with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback on service failures or customer concerns.
• Partner with line service team to meet and exceed customer service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Microsoft Office

POS systems

Education

High School Diploma or equivalent

Tools

MS Office

POS systems

Job description

• 21 per hour Sick pay, Vacation pay, Personal time pay

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Responsibilities and Duties of the Customer Service Representative:

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Reporting Relationship

This position reports to the Customer Service Manager.

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Ability to work evenings weekends, and holidays
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Applicants must be able to pass a 10-yr Background check and are subject pre employment drug screen.