Aviation Customer Care Specialist

SETNIX LLC; Tempe (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Onsite gym

Health benefits

401(k)

Job summary

SETNIX LLC in Tempe, AZ is seeking a Customer Service Representative to be the primary contact for customers and internal teams at the onsite facility. You will respond to inquiries, process orders, maintain customer records, and coordinate with cross-functional teams to address customer needs.

The role emphasizes timely, professional communication, accurate data handling, and contributing to continuous improvement of customer service processes.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience; aviation/aerospace industry preferred.
• Proficiency in English communication (written and spoken).
• Proficiency in Word, Excel, and Outlook in the Microsoft Office Suite.

Responsibilities

• Serve as a primary point of contact for customers by responding to calls, emails, and inquiries.
• Provide professional and timely customer service addressing questions and requests.
• Assist customers with orders and ensure accurate data entry and processing within company systems.
• Provide customers with accurate product, order, and service information.
• Monitor and follow up on customer requests to ensure timely resolution.
• Maintain accurate records of customer communications, transactions, and orders.

Skills

Communication

Microsoft Office

Data entry

Multitasking

Education

High school diploma

Job description

SETNIX LLC in Tempe, AZ is seeking a Customer Service Representative to be the primary contact for customers and internal teams at the onsite facility. You will respond to inquiries, process orders, maintain customer records, and coordinate with cross-functional teams to address customer needs.

The role emphasizes timely, professional communication, accurate data handling, and contributing to continuous improvement of customer service processes.