On-Site Customer Service Specialist – Tempe

PROTEOR USA; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the Orthotic & Prosthetic industry is seeking a Customer Service Representative in Tempe, AZ. The role requires excellent communication skills and experience in handling customer inquiries efficiently. Responsibilities include responding to calls and emails, resolving complaints, and maintaining customer accounts. The ideal candidate will have a high school diploma and four years of customer support experience. This position is on-site and offers the opportunity to contribute to a customer-first environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Four years of previous experience in customer support, client services, or a related field.

Responsibilities

• Respond quickly to customer concerns with a polite, empathic manner.
• Answer and manage large volumes of incoming calls, emails, and chats.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve customer complaints using effective communication skills.
• Build relationships of trust through open communication.

Skills

Excellent communication and presentation skills

Customer orientation

Ability to multi-task and prioritize

Strong phone contact handling skills

Basic computer skills

Familiarity with Microsoft Office

Familiarity with CRM systems

Education

High school diploma or equivalent

Four years of previous experience in customer support

Job description

A leading company in the Orthotic & Prosthetic industry is seeking a Customer Service Representative in Tempe, AZ. The role requires excellent communication skills and experience in handling customer inquiries efficiently. Responsibilities include responding to calls and emails, resolving complaints, and maintaining customer accounts. The ideal candidate will have a high school diploma and four years of customer support experience. This position is on-site and offers the opportunity to contribute to a customer-first environment.