Aviation Customer Care Specialist

All Aviation Jobs; Grand Forks (ND); On-site; USD 21,000 - 30,000; Full time

Job summary

All Aviation Jobs is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

The role requires a high school diploma or GED, 18+ years of age, and the ability to handle multi-line phone systems, email, and basic computer tasks. Aviation experience is a plus and background checks are mandatory.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.
• Learn to operate a multi-line phone system, email, filing, faxing and basic computer skills.
• Must pass background check and pre-employment drug test and obtain security clearance.
• Must have a valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation.
• Resolve customer requests and complaints regarding Avflight’s services or products.
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Organization skills

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

All Aviation Jobs is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

The role requires a high school diploma or GED, 18+ years of age, and the ability to handle multi-line phone systems, email, and basic computer tasks. Aviation experience is a plus and background checks are mandatory.