Aviation Cargo Supervisor: Lead & Optimize Operations

Swissport; Chicago (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Chicago is seeking a Cargo Warehouse Supervisor to lead a shift-based team, ensure safety and regulatory compliance, and optimize operational performance. You will oversee cargo handling, documentation, and reporting while coordinating with colleagues to meet SLAs.

The role requires a strong background in ground handling and cargo operations, plus excellent English communication and leadership skills to drive safety and quality across the station.

Qualifications

• High School diploma or GED equivalent.
• Fluent spoken and written English.
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services.
• Excellent working knowledge of safety practices, procedural compliance and operations delivery.
• Excellent organizational and time-management skills.
• Strong proficiency in Microsoft Word, PowerPoint, Outlook and Excel.
• Ability to coach and motivate teams to deliver high quality standards.
• Ability to resolve problems with a focus on excellent customer service.
• Ability to establish and maintain positive, professional, work relationships with teams and customers.

Responsibilities

• Lead a turnaround team or area, ensuring safety and performance standards.
• Act as technical expert on ground systems and ticketing issues.
• Coach and coordinate the assigned team during shifts.
• Ensure accurate service capture for invoicing and flight reports.
• Allocate tasks and supervise SOP and safety procedures across operations.

Skills

Team leadership

Ground handling

Safety compliance

Problem solving

Customer service

Coaching

Documentation

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Job description

Swissport in Chicago is seeking a Cargo Warehouse Supervisor to lead a shift-based team, ensure safety and regulatory compliance, and optimize operational performance. You will oversee cargo handling, documentation, and reporting while coordinating with colleagues to meet SLAs.

The role requires a strong background in ground handling and cargo operations, plus excellent English communication and leadership skills to drive safety and quality across the station.