ORD Cargo Supervisor

Swissport; Chicago (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Chicago is seeking a Cargo Warehouse Supervisor to lead a shift-based team, ensure safety and regulatory compliance, and optimize operational performance. You will oversee cargo handling, documentation, and reporting while coordinating with colleagues to meet SLAs.

The role requires a strong background in ground handling and cargo operations, plus excellent English communication and leadership skills to drive safety and quality across the station.

Qualifications

• High School diploma or GED equivalent.
• Fluent spoken and written English.
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services.
• Excellent working knowledge of safety practices, procedural compliance and operations delivery.
• Excellent organizational and time-management skills.
• Strong proficiency in Microsoft Word, PowerPoint, Outlook and Excel.
• Ability to coach and motivate teams to deliver high quality standards.
• Ability to resolve problems with a focus on excellent customer service.
• Ability to establish and maintain positive, professional, work relationships with teams and customers.

Responsibilities

• Lead a turnaround team or area, ensuring safety and performance standards.
• Act as technical expert on ground systems and ticketing issues.
• Coach and coordinate the assigned team during shifts.
• Ensure accurate service capture for invoicing and flight reports.
• Allocate tasks and supervise SOP and safety procedures across operations.

Skills

Team leadership

Ground handling

Safety compliance

Problem solving

Customer service

Coaching

Documentation

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.

The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

The expected pay rate is $30.86/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift‑basis


• Act as technical expert on the ground (e.g., on complex ticketing issues / system issues)


• Coaching and coordinating the team assigned to the task


• Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)


• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure


• Allocate tasks to team members during a turnaround / warehouse area / bag room, check‑in desk row etc.


• Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision


• Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required


• Provide team under their purview with work instructions during shift / during turnaround


• Lead and train on‑the‑job as necessary for the employees working under their purview


• Provide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversations


• Depending on severity, responsible to elevate any customer complaints received / observed to Duty managers promptly


• In small stations, assume responsibility for day‑of allocation tasks on a rotating basis


• Conduct QHSSE related daily checks / inspections and accurately report into the systems


• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Your profile

• High School diploma or GED equivalent


• Fluent spoken and written English


• 5 years' operational experience in ground handling, cargo, or aircraft fueling services


• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery


• Excellent organizational and time‑management skills


• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel


• Ability to coach and motivate teams to deliver high quality standards


• Ability to resolve problems with a focus on excellent customer service


• Ability to establish and maintain positive, professional, work relationships with teams and customers

What we offer

• 401(k)


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Retirement plan


• Tuition reimbursement


• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that foster inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!