BOS Cargo Office Supervisor

Swissport; Boston (MA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Boston seeks a Cargo Office Supervisor to oversee cargo handling operations, ensure documentation accuracy, and lead a team while maintaining safety and regulatory compliance.

The role carries a competitive hourly pay and benefits; flexibility in hours is expected to support airport operations. Strong leadership and English communication are essential for success.

Qualifications

• High school diploma or GED equivalent.
• Good command of the English language both verbal and written.
• Minimum of 2 years leadership experience.
• Ability to deal with conflicts.
• Strong oral and written communication skills.
• Ability to work under pressure.
• Customer focus and quality awareness.
• High standards in quality and service level agreements.
• Must be able to work flexible working hours.

Responsibilities

• Supervise/control staff assignment, reporting and absences.
• Control of staff overtime and compensation management.
• Maintain applicable safety and quality standards.
• Maintain, up-date company’s and customer manuals and documentation.
• Keep up to‑date with local emergency plan.
• Maintain good relations with customers and airport authorities.
• Report any irregularity and take appropriate action.
• Attend and contribute to internal meetings.
• Comply with SOPs and policies.
• All other duties as assigned.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.

Skills

Leadership experience

Staff supervision

Team management

Education

High school diploma or GED

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.

The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

The expected pay rate is $28.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Eligibility Requirement: Candidates who are currently employed by Hallmark Aviation Services are not eligible for consideration for this position.

Your activities

• Supervise/control staff assignment, reporting and absences
• Control of staff overtime and compensation management
• Maintain applicable safety and quality standards
• Maintain, up-date company’s and customer manuals and documentation
• Keep up to‑date with local emergency plan
• Maintain good relations with customers and airport authorities
• Report any irregularity and take appropriate action
• Attend and contribute to internal meetings
• Comply with company’s Standard Operating Procedures (SOP) and policies
• All other duties as assigned
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Your profile

• High school diploma or GED equivalent
• Good command of the English language both verbal and written
• Minimum of 2 years leadership experience
• Ability to deal with conflicts
• Strong oral and written communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible working hours

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!