Aviation Cargo Service Agent — On-Time Shipments & Growth

Delta Airlines; Providence (RI); Remote; USD 57,308,160 - 85,962,240; Full time

Benefits offered by this job

Competitive hourly wages

401(k) with generous company match up 

Paid holidays and time off

Comprehensive health benefits

Employee travel discounts

Job summary

Delta Airlines in Providence, USA, is hiring a Cargo Customer Service Agent to support cargo and mail operations. Responsibilities include loading/unloading cargo, operating ground support equipment, and ensuring timely, safe deliveries. The role requires a high school diploma and English proficiency.

Expected shifts include evenings, weekends, and holidays with potential 20–40 hour weeks. Strong communication and basic computer skills are essential for success in this position.

Qualifications

• English language proficiency is required.
• Typing and computer skills are necessary.
• Strong verbal and written communication skills preferred.

Responsibilities

• Operate ground support equipment such as tugs, forklifts, and tow tractors.
• Load, unload, and transport cargo and mail to and from aircraft.
• Elevate, lift, and deliver cargo and mail ensuring on-time shipments and safeguarding items from damage or loss.
• Operate equipment and perform tasks in various weather and working conditions, including weekends and holidays.
• Perform scanning and computer tasks to route cargo and mail correctly.
• Adhere to safety procedures and wear required personal protective equipment.
• Maintain a professional, positive attitude toward customers and colleagues.
• Participate in shift scheduling, which may include 20-40 hour weekly hours, rotating shifts, evenings, weekends, and holidays.

Skills

English proficiency

Typing

Computer literacy

Education

High school diploma or equivalent

Job description

Delta Airlines in Providence, USA, is hiring a Cargo Customer Service Agent to support cargo and mail operations. Responsibilities include loading/unloading cargo, operating ground support equipment, and ensuring timely, safe deliveries. The role requires a high school diploma and English proficiency.

Expected shifts include evenings, weekends, and holidays with potential 20–40 hour weeks. Strong communication and basic computer skills are essential for success in this position.