Aviation Baggage Drop Specialist – Fast-Paced & Customer‑Focused

PrimeFlight; Boston (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life ins.

Paid time off

Growth opportunities

Job summary

PrimeFlight is seeking a Baggage Drop Agent to assist passengers with luggage check-in, verify travel documents, and ensure a smooth, customer-focused baggage drop experience in a fast-paced airport setting. You will tag baggage, explain policies, operate systems, and coordinate with airline staff to maintain safety and efficiency.

Strong communication and teamwork are essential. This role emphasizes reliability, adherence to procedures, and a positive, service-oriented attitude in a dynamic

Qualifications

• Must be 18+ years old.
• Authorized to work in the United States.
• Ability to read, write, speak, and understand English.
• Reliable transportation.
• Customer service experience preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in.
• Verify passenger tickets and travel documentation.
• Ensure correct tagging and processing of each piece of luggage.
• Explain baggage policies, including weight limits and special handling procedures.
• Operate computer systems to process baggage and generate luggage tags.
• Assist passengers with self-service kiosks when needed.
• Coordinate with airline staff regarding special luggage handling requirements.
• Maintain an organized baggage drop area and report irregularities or security concerns.

Skills

Customer service

Interpersonal skills

Ability to work in fast-paced env

English proficiency

Job description

PrimeFlight is seeking a Baggage Drop Agent to assist passengers with luggage check-in, verify travel documents, and ensure a smooth, customer-focused baggage drop experience in a fast-paced airport setting. You will tag baggage, explain policies, operate systems, and coordinate with airline staff to maintain safety and efficiency.

Strong communication and teamwork are essential. This role emphasizes reliability, adherence to procedures, and a positive, service-oriented attitude in a dynamic