Baggage Drop Agent - JFK Airport

PrimeFlight; Hempfield Township (Westmoreland County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Baggage Drop Agent to assist passengers with luggage check-in and deliver a fast, accurate, customer-focused baggage drop experience at the airport. You'll verify tickets, process baggage in airline systems, explain policies, operate kiosks, and coordinate with airline staff to ensure smooth operations while maintaining safety and service standards.

Join a team-focused, safety-conscious workplace offering growth opportunities and a stable, long-term

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Ability to read, write, speak, and understand the English language, including written documentation.
• Must have reliable transportation.
• Demonstrated customer service experience preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in.
• Verify passenger tickets and travel documentation.
• Ensure correct tagging and processing of each piece of luggage.
• Explain baggage policies, including weight limits, restricted items, and special handling procedures.
• Operate computer systems to process baggage and generate luggage tags.
• Assist passengers with self-service kiosks, when needed.
• Handle oversized, fragile, or special care baggage with attention to detail.
• Coordinate with airline staff regarding special luggage handling requirements.
• Maintain an organized and efficient baggage drop area.
• Collaborate with security personnel to ensure all baggage meets safety standards.
• Report baggage irregularities, discrepancies, or security concerns immediately.
• Provide passengers with information regarding flight status, gate locations, and airport services.
• Ensure a smooth and timely baggage handling process for all customers.
• Follow all company, airline, and airport protocols related to baggage handling.
• Stay informed about updates to baggage handling procedures and technologies.
• Record and report baggage handling activities and daily passenger interactions in accordance with company and airport regulations.
• Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills.
• Perform any additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Multitasking

Job description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Baggage Drop Agent is responsible for assisting passengers with luggage check-in and ensuring an efficient, accurate, and customer-focused baggage drop experience. This role verifies travel documentation, processes baggage using airline systems, and ensures compliance with safety, security, and airline policies. The Baggage Drop Agent plays a critical role in maintaining smooth airport operations while delivering exceptional customer service in a fast-paced environment.

RESPONSIBILITIES

• Greet passengers at the baggage drop area and assist with luggage check-in
• Verify passenger tickets and travel documentation
• Ensure correct tagging and processing of each piece of luggage
• Explain baggage policies, including weight limits, restricted items, and special handling procedures
• Operate computer systems to process baggage and generate luggage tags
• Assist passengers with self-service kiosks, when needed
• Handle oversized, fragile, or special care baggage with attention to detail
• Coordinate with airline staff regarding special luggage handling requirements
• Maintain an organized and efficient baggage drop area
• Collaborate with security personnel to ensure all baggage meets safety standards
• Report baggage irregularities, discrepancies, or security concerns immediately
• Provide passengers with information regarding flight status, gate locations, and airport services
• Ensure a smooth and timely baggage handling process for all customers
• Follow all company, airline, and airport protocols related to baggage handling
• Stay informed about updates to baggage handling procedures and technologies
• Record and report baggage handling activities and daily passenger interactions in accordance with company and airport regulations
• Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Ability to read, write, speak, and understand the English language, including written documentation
• Must have reliable transportation
• Demonstrated customer service experience preferred
• Strong interpersonal and relationship-building skills
• Ability to work in a fast-paced environment and manage multiple priorities

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE

• Prolonged standing and walking
• Ability to lift up to 70 pounds
• Ability to reach with hands and arms; grasp, climb, stoop, bend, kneel, crouch, or crawl
• Ability to hear and respond to spoken voice and audible alarms in a terminal environment
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.