Airport Baggage Drop Specialist

Primeflight-Aviation-5; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life ins.

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Baggage Drop Agent to assist passengers with luggage check-in and to ensure a fast, accurate, and customer-focused baggage drop experience at the airport.

The role requires verifying travel documents, processing baggage in airline systems, and maintaining safety and airline policy compliance in a dynamic environment. Strong customer service and communication skills are essential.

Qualifications

• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• Ability to read, write, speak, and understand English.
• Must have reliable transportation.
• Demonstrated customer service experience preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in.
• Verify passenger tickets and travel documentation.
• Ensure correct tagging and processing of each piece of luggage.
• Explain baggage policies, including weight limits and special handling procedures.
• Operate computer systems to process baggage and generate luggage tags.
• Assist passengers with self-service kiosks when needed.
• Handle oversized, fragile, or special care baggage with attention to detail.
• Coordinate with airline staff regarding special luggage handling requirements.
• Maintain an organized baggage drop area.
• Collaborate with security personnel to ensure baggage meets safety standards.
• Record baggage handling activities and daily passenger interactions per regulations.
• Provide passengers with information regarding flight status and airport services.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Job description

PrimeFlight Aviation Services, Inc. is seeking a Baggage Drop Agent to assist passengers with luggage check-in and to ensure a fast, accurate, and customer-focused baggage drop experience at the airport.

The role requires verifying travel documents, processing baggage in airline systems, and maintaining safety and airline policy compliance in a dynamic environment. Strong customer service and communication skills are essential.