Aviation Baggage Drop Specialist

PrimeFlight Aviation Services; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is hiring a Baggage Drop Agent in New York, NY. You will assist passengers with luggage check-in, verify travel documents, and ensure compliant baggage handling in a fast-paced airport setting.

The role requires excellent customer service, the ability to work in a team, and strong communication. Benefits include growth opportunities and comprehensive coverage; equal opportunity employer.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Ability to read, write, speak, and understand English.
• Must have reliable transportation.
• Demonstrated customer service experience preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in.
• Verify passenger tickets and travel documentation.
• Ensure correct tagging and processing of each piece of luggage.
• Explain baggage policies, including weight limits and special handling procedures.
• Operate computer systems to process baggage and generate luggage tags.
• Assist passengers with self-service kiosks, when needed.
• Handle oversized or special care baggage with attention to detail.
• Coordinate with airline staff regarding special luggage handling requirements.
• Maintain an organized baggage drop area.
• Collaborate with security personnel to ensure baggage meets safety standards.
• Record and report baggage handling activities and daily passenger interactions.
• Provide passengers with information regarding flight status, gate locations, and airport services.
• Ensure a smooth and timely baggage handling process for all customers.
• Follow all company, airline, and airport protocols related to baggage handling.

Skills

Customer service

Teamwork

Communication

Fast-paced work

Job description

PrimeFlight Aviation Services is hiring a Baggage Drop Agent in New York, NY. You will assist passengers with luggage check-in, verify travel documents, and ensure compliant baggage handling in a fast-paced airport setting.

The role requires excellent customer service, the ability to work in a team, and strong communication. Benefits include growth opportunities and comprehensive coverage; equal opportunity employer.